Frequently Asked Questions

GiFD is a $10 Same Day Delivery service that is reliable, fast and highly affordable. As we develop this Melbourne first service we understand that you might be a little sceptical if we can deliver what we promise and you might have a few questions.

Our team has compiled some of the frequently asked questions here along with their answers for you.

  • How much does it cost?
    Same Day Delivered starts from $10 per delivery which includes 10 kilometres, as per Google driving route.
  • Are there additional charges?
    Additional kilometres are 20 cents per kilometre.
  • What sort of times can you move?
    We can move items classified small or medium or as a rule of thumb can fit in a car.
  • Can you move large and heavy items?
    Yes, we can move larger items with our vans, trays and light trucks however you will need to select a standard or express service.
  • When is this service available?
    Same Day Delivered is available business days Monday to Friday for all bookings before 4pm.
  • Is there a pick up or delivery time frame?
    No, we do not guarantee pickup or delivery times. If you have a pickup or delivery time frame please upgrade to a standard or express service.
  • What if I am delivering to a business and they close at a certain time?
    You are able to select a ‘delivery closing time’ when booking and if we are unable to meet this time requirement we will not attempt to deliver therefore saving you the delivery charge. Your delivery will then be automatically allocated to the next business day.
  • How many delivery attempts are included?
    On the delivery our courier will follow your proof of delivery requirements and make one delivery attempt. You will be notified via SMS and provided a link to rebook the job as a redelivery, redirection or a return to sender.
  • What if the courier cannot deliver?
    In such instances the courier cannot deliver, based on your proof of delivery requirements, your items will be returned to a hub for safe storage. You will be notified via SMS and provided a link to rebook the job as a redelivery, redirection or a return to sender.
  • Is there tracking provided?
    No, we do not provide real time tracking. However you will receive SMS notification upon delivery completion. Further to this if you require proof of delivery, commonly a signature or a photo, simply email us and this can be provided.
  • How do I know if I should partner with you?
    We understand that choosing a reliable delivery partner can be a challenge. Please check out our customer reviews for peace of mind we will look after you and your business like all of our clients.
  • Are there minimum volumes my business must send to qualify for this service?
    No, at this stage as we launching our service we are inviting all businesses, small and large, to partner with us and there are no minimum volumes.
  • Is there a cost to open an account?
    No, all businesses, who have a registered ABN can open an account for free here.
  • Are there account keeping fees or additional charges?
    No, we do not charge account keeping fees for our standard accounts.
  • What happens if there are any issues?
    We are available to answer any of your questions, issues or discuss solutions during 8am and 6pm on business days. We are here to help you.